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Frequently asked questions

There are a number of questions that come up regularly from people trying to use the system. The most frequently asked questions are outlined below.


For the most common questions see - General Frequently Asked Questions
For Points related questions see - Pointing Frequently Asked Questions
For more information about the changes to the way we allocate our adapted properties see - Adapting your home Frequently Asked Questions


If you have a question that is not included here or explained in the How to use this service section, then please fill in an online form on the Contact Us page.